Retail worker compensation for an injury can cover your costs and damages when you are injured in a workplace accident that was not wholly your fault. 

Your workplace injury may be from a slip, trip, or fall accident on the shop floor or when a forklift hit you in the warehouse, but you could have a compensation claim. An employer owes employees a duty of care, and if they breach that duty of care, resulting in a workplace injury, you may have a retail worker compensation claim.

Your personal injury solicitor seeks to recover damages for the workplace accident through a claims process. If you or a loved one have been injured and your life impacted by an accident that was someone else’s fault, a claim for retail worker compensation seeks financial redress for the injuries and financial losses.

If you have suffered a retail worker injury and it was not your fault, The Personal Injury Team No Win No Fee solicitors can file your compensation claim for the money you deserve.

Retail worker injury compensation claim

What is a retail worker injury claim?

A retail worker injury claim is when you seek compensation for the impact of the workplace injury on your life today and in the future. You are the one with an injury from a retail worker accident, and you can claim damages for the effects of it on your life. 

In a retail worker injury claim, you seek damages for the injury, the pain, suffering, and medical care needed, as well as the financial effects, such as being unable to work or for any adaptions required to your home and car. 

You could suffer injury when hit by stock falling from a shelf, in a slip on the wet supermarket floor or even in an assault while on the tills. A retail worker may be off work while recovering or may need to spend time in hospital but may claim for these and other effects on their life in a retail worker injury claim. 

Your employer owes you a duty of care and should not put you or your fellow employees in danger during the working day. If they breach that duty of care and you suffer a retail worker injury, you may have a compensation claim. 

A No Win No Fee personal injury solicitor can review your case and advise if you have a valid retail worker injury claim for compensation.

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Common retail worker injury claims

Common retail worker injury claims come from lifting heavy stock or slipping on a wet supermarket floor. You may suffer injury while working on the tills or when stocking shelves. If you suffer an injury at work in any type of retail space, you may have a retail worker injury claim. 

Retail worker injury claims seek compensation for the effects of the workplace injury on an employee’s life today and in the future. 

Some common retail worker injury claims:

Common retail worker injury claims

RSI from working too long without a break claim

An RSI from working too long without a break or change of task is a common compensation claim for retail workers on the tills or stocking shelves. The RSI, Repetitive Strain Injury, develops from doing the same task repeatedly without a break or change in job. 

A retail worker may develop an RSI:

  • When sitting on a faulty seat or poorly designed workspace
  • Scanning goods without a break
  • Lifting or carrying stock without a break
  • Working in an awkward position
  • Repeatedly stocking goods above their head

An RSI will develop over time and can take months or years of treatment to clear fully. You may need to take time off work or change your type of work if you develop an RSI as a retail worker.

Slips, trips and falls on the shop floor claim

Slips, trips, and falls on the shop floor can happen very easily in the retail space, and employers must take due care to prevent injuries to retail workers in such accidents. Any slip, trip, or fall can result in serious injury, such as a leg break or back injury. 

Slips, trips and falls in the retail space happen:

  • When liquids are spilled on the shop floor
  • During wet weather around the entrance and exits
  • When the floors are being cleaned
  • When goods are left on corners of the shop floor
  • When damaged floors and shelving are not repaired

You may have a retail worker claim for compensation if you are injured in a slip, trip, or fall accident while at work in a shop.

Warehouse injury when getting stock claim

A warehouse injury when getting stock can happen when the retail worker retrieves goods from the warehouse for the shop floor. The warehouse can be dangerous, with delivery trucks, forklifts, and trolleys on the move throughout the day. 

A warehouse injury to a retail worker can happen:

  • When hit by the doors of a delivery truck
  • When hit by a turning forklift
  • When lifting goods onto a trolley
  • When hit by goods falling off a high shelf
  • A fall on an uneven warehouse floor

Any warehouse injury can result in cuts, broken limbs and head injuries. You may have a retail worker injury claim for compensation if injured while in the warehouse.

Manual handling injury on the shop floor claim

Manual handling injuries on the shop floor can easily happen when shifting goods or even when clearing up after heavy objects have fallen from shelves. Staff should be fully trained in manual handling and supplied with lifting equipment for doing such work on the shop floor. 

Manual handling injuries can happen:

  • If lifting boxes on the shop floor
  • Moving equipment such as a fridge or furniture
  • When clearing up after an accident
  • When shifting heavy goods and stock
  • When helping customers with heavy shopping bags

A manual handling injury may have you off work and needing medical care and you could have a retail worker compensation claim.

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Injury from falling objects on the shop floor claim

Injury from falling objects on the shop floor can result in head, neck and shoulder injuries and often happen in busy retail stores. Heavy goods and small items not stacked properly can fall and cause severe injury to a retail worker.

Injury from falling objects on the shop floor can happen when:

  • Signage falls if not secured properly
  • Drink cans and tins are not stacked properly on the shelves
  • Heavy objects are put on higher shelves
  • Faulty shelving collapses
  • The goods trolley is stacked too high with stock

An injury from a falling object on the shop floor can injure staff stocking shelves and other work, and they could have a retail worker claim for compensation. 

If you suffer a workplace accident while working in any type of shop, supermarket, electrical shop, or discount store, you could have a retail worker compensation claim. 

A No Win No Fee personal injury solicitor can make your retail worker injury claim and get you the compensation you deserve.

Compensation for a retail worker injury claim

You can seek more than £10,000 in compensation for a manual lifting injury or when hit by stock falling fall from a height in a retail worker compensation claim, with awards in excess of £10 million in some cases. 

A retail injury like an RSI could affect your ability to work or find similar work in the future, and you may need time off work to recover fully. 

You can claim compensation for the effects of the retail accident today and in the future. The amount awarded depends on the severity of your workplace injury and the impact on your life. 

Amounts of compensation in a retail worker injury claim are:

  • Soft tissue neck injury from £4,350 to £7,890
  • Moderate PTSD from £8,180 to £23,150
  • Fracture of the nose in an assault from £10,640 to £23,130
  • Hip and or a pelvis injury from £12,590 to £19,200
  • Significant wrist injury with disability and pain from £12,590 to £26,590
  • Knee injury with pain and limited movement from £26,190 to £43,460
  • Disc damage and vertebrae injury with chronic pain from £38,780 to £69,730
  • Back injury with nerve root damage from £74,160 to £88,430
  • Severe spinal cord and root nerve damage from £91,090 to £160,980
Compensation calculator

(The figures given here are for General Damages amounts only. You will also receive compensation for any financial losses you suffer due to the personal injury. Figures are taken from Judicial College Guidelines 16th Edition and are accurate as of April 2023.)

There is not one fixed amount for a retail worker injury claim, and the compensation awarded for your injury will be tailored to the circumstances of your claim.   

A No Win No Fee personal injury solicitor can tell you what to expect from their experience in retail worker compensation claims.

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What are you being compensated for in a retail worker injury claim?

In a retail worker injury claim, just like any personal injury claim, you are being compensated for two types of damages:

In a retail worker injury claim, you claim General Damages for PSLA, the Pain, Suffering and Loss of Amenity you experience directly from the personal injury suffered in the workplace.

You may suffer Pain as a direct result of a retail accident when you are hit by stock falling from a height or in the RSI when on the tills for too long without a break. The injury to your back, shoulder or knee can be painful, and you can claim for any medical treatment needed.

You will experience Suffering while you recover from the broken leg, lacerations, RSI, bulging disc or torn ligaments today and in the years to come after a retail workplace injury.

You can also claim for the Loss of Amenity in your daily life, such as difficulty or restriction in walking, sitting, playing sports, and sleeping from the injury suffered in an accident that was not wholly your fault in the workplace.

You seek compensation for Special Damages in a retail worker injury claim to cover your costs today and future financial losses. 

These could include loss of earnings while recovering, care costs, medical treatment after an accident in the workplace, and long-term treatment costs. You can also claim for specialist rehabilitation, aids, adaptations, and any other out-of-pocket expenses you have or will suffer due to the retail workplace injury.

Compensation is awarded to cover all losses, including income, medical expenses, and long-term care needs arising from the accident in the shop, supermarket or retail space.

You will need payslips and all day-to-day receipts, such as accommodation costs, the costs of travel to medical appointments, physical therapy, and all other out-of-pocket expenses incurred after the retail workplace injury.

A No Win No Fee solicitor handles your retail worker injury claim to get you the compensation you deserve for all the costs and expenses of the injury suffered due to negligence by the employer in the workplace.

The amount of compensation awarded for your workplace accident claim is the total of these two types of damages.

Who is eligible to claim for a retail worker injury?

You may be eligible to claim for a retail worker injury if you are injured in an accident that was not your fault or wholly your fault while at work in a shop, corner shop, furniture store or any type of retail space. 

An employee may be able to claim for a workplace accident, such as when hit by goods falling off a shelf or even in an assault from a customer. 

Anyone who suffers a retail worker injury, such as a slip on the wet supermarket floor or deep cuts when cleaning up broken bottles, may be able to claim compensation. 

Dependents may be able to claim compensation if a loved one cannot represent themselves after a retail workplace accident that was not their fault or only partially their fault. 

A dependent is defined as:

  • A spouse or former spouse
  • Someone who lived with the injured party for two years before the accident as a husband, wife, or civil partner.
  • Blood children adopted children or those who became children through marriage or civil partnership
  • Parents and those acting as parents, such as a guardian or step-parents
  • Grandparents or great-grandparents
  • Brothers, sisters, cousins, and other direct relatives

You may be able to claim compensation if you depend on someone who cannot represent themselves after a workplace accident or who may have passed away due to a workplace injury, and your No Win No Fee personal injury solicitor can help with the case.

What if I am at fault for the workplace injury?

If you are at fault for the workplace injury but not wholly at fault, you may still have a retail worker compensation claim. You can make a personal injury claim if you are only partially at fault for any workplace injury. 

It could be a case of contributory negligence when you may be partially at fault for the workplace injury. Contributory negligence is when you are partially responsible for a personal injury; the accident may not be wholly your fault, and your employer could still be partially responsible. 

A case of contributory negligence is when you carry stock that is too heavy and slip on a wet floor, but it may still be the responsibility of the employer to prevent the accident from happening in the first place. 

You may have contributed to the accident by carrying heavy stock, but you are not wholly responsible for the injury, as the employer should have taken care of the wet floor. 

In a personal injury claim with an element of contributory negligence, any compensation awarded reflects your contribution to the workplace injury. If it is accepted that you are 30% responsible for the injury, then the compensation could be reduced by 30% for all damages. 

Your No Win No Fee personal injury solicitor can look at your case and see if you have a contributory negligence claim for workplace injury compensation.

Can I make a forklift injury claim even if I was at fault

Our Process

We make the claim process as simple and streamlined as possible, and that’s one of the reasons we’re maintain a 4.9 / 5 ★ rating from our customers!

Enquiry

The first step is to get in touch and tell us what went wrong. It’s free and easy. Call our 24-hour helpline: 0800 027 0370 or request a callback here.

Claim Evaluation

Once you have spoken with our team we’ll let you know how we can help. This will involve a thorough case review and understanding of the incident, financial damages and physical injuries.

Legal Letter

Once we are satisfied we have all the information we require and have a full understanding of your circumstances. We send a letter of claim to the negligent party outlining your claim and compensation requirements.

Workplace injury claim

A workplace injury claim is for compensation for an injury caused at work, such as when you break a leg slipping on the wet floor or injuring your back moving stock in a furniture shop. 

Your employer owes you a duty of care, and when they breach that duty of care, causing your retail injury, you may have a workplace injury claim. 

Employers have a legal duty to provide a safe place to work. A workplace may be a warehouse, supermarket, electrical store, or even the company delivery van, but your employer has a duty of care to you once you are ‘on the clock.’   

Any retail space is busy, and employers must make it safe for employees and visitors. 

Every employer owes a duty of care to employees and avoid retail workplace accidents by:

  • Providing health and safety training to all workers
  • Keeping the shop or store a safe place for employees
  • Carrying out business activity according to safe procedures
  • Carrying out risk assessments of all tasks
  • Ensuring the correct number of staff are on duty
  • Ensuring employees have access to safety information for their work
  • Having employees properly supervised by trained staff

You could suffer a workplace injury when moving boxes, working on the tills, or dealing with an abusive customer. 

You may have a workplace injury claim if you suffer a retail workplace injury that was not your fault or only partially your fault.

Workplace injury compensation

Health and Safety at Work Act 1974

The Health and Safety at Work Act of 1974 lays out the responsibilities of employers and employees when creating a safe workplace for all. A retail space injury may be avoidable if the employer follows the Health and Safety Act. 

The Act covers every aspect of health and safety in the workplace for the UK and has proved invaluable in the 50 years since its inception. 

Standardisation of health and safety guidance makes it clear what is expected in the workplace from employers and employees. Under the 1974 Act, employers know where their duty of care to employees and members of the public lies. 

In the same vein, employees are made aware of their duty of care to their fellow employees when at work. The Act also covers the self-employed and the expectations around them as employers and when in the workplace. 

The Health and Safety at Work Act 1974 is also known as the HSWA, the HASAWA, the HSW Act and sometimes simply the 1974 Act. 

The Act is clear in what the expectations are for everyone in the workplace and how breaches of it may be prosecuted in the courts and be subject to fines or compensation claims when injury results. 

You may be able to make a claim for a workplace injury, such as a retail injury, if your employer breaches the HSW Act, leading to your accident.

Assault in the workplace claim

An assault in the workplace claim is when a retail worker or any person at work, is assaulted during the course of their employment. A retail worker may be assaulted by another member of staff, an employer or by a member of the public. 

If you suffer an assault in the workplace, such as a supermarket or corner shop, you could have a retail worker compensation claim. 

An assault in the workplace claim can be:

  • A physical assault such as a punch, kick, or slap
  • When verbally threatened
  • When verbally abused
  • Hit by a weapon or item used as a weapon
  • Any form of sexual abuse

According to a report from the British Retail Consortium, British retail workers face more than 1,300 cases of abuse and assault every day. Incidents of assault and threatening behaviour rose by 50% during 2023 compared to 2022. The assault in the workplace claims for retail workers are made by employees of all ages, and sexes and, from those stocking shelves to senior management. Read more here. 

Employers have a duty of care to employees and must provide a safe and secure workplace for everyone, especially those dealing with the public. If they breach that duty of care by not providing adequate staffing and security levels, an employee may have a retail worker assault claim. 

A No Win No Fee personal injury solicitor can advise on your assault case and see if you have a valid retail worker compensation claim.

Assault in the workplace claim

How to make a claim for retail worker injury compensation

To make a claim for retail worker injury compensation, there are usually a few standard steps to follow. We will guide you through the entire process from first contact through to the conclusion of your claim.

Instruct a No Win No Fee personal injury solicitor as soon as possible. A solicitor can look at your case and see the extent of your injuries from the retail accident and how they might form a workplace injury compensation claim.

Only a No Win No Fee personal injury solicitor will have the experience and the team to handle your claim – they will know what your claim may be worth and how to get the best results for you.

You may require medical treatment or investigation if you have suffered a retail workplace injury. It is vital that the nature and extent of your injuries are contemporaneously recorded in your medical records.

This may be in a consultation with your GP if you have less severe injuries which do not require immediate treatment but do not clear up in a reasonable timeframe. You may need investigations, referral to a specialist, or maybe physiotherapy.

Of course, in a severe or life-threatening workplace injury, you will attend A&E, and the hospital medical records will detail your injuries and treatment.

The solicitor gets all the details and evidence to support your case in the next step of the retail workplace injury claims process.

Your Personal Injury Team solicitor will speak to you and obtain a detailed description of what happened to cause the injury in the shop or supermarket, all injuries suffered, and the financial losses you sustained.

An experienced personal injury expert will assess the case.

If they confirm you have a valid retail workplace accident compensation claim, they can discuss the next steps in the process with you and answer any of your questions.

The solicitor submits the claim for workplace injury compensation to the employer who may be responsible for your injury in the warehouse, on the shop floor or when stocking shelves. Your solicitor submits the claim by writing to the negligent party to outline your possible claim.

The negligent party has to give a written response to your solicitor’s letter within twelve weeks of receiving it.

Your Personal Injury Team lawyer will advise you of the time limit applying to your case and what to expect during the process.

Getting the response from the negligent party informs your personal injury solicitor how the case for workplace injury compensation is likely to proceed.

The negligent party can either admit liability in the case or state that they intend to defend it.

When the negligent party decides to defend the case, it is known as ‘denying liability’ in legal terms.

If the negligent party admits liability, which often happens, your personal injury solicitor will obtain medical evidence. You may need to have a consultation with a medical expert, which your solicitor will arrange.

Once completed, medical evidence and details of your financial losses will be sent to the negligent party’s insurer.

The negotiation period then starts, often resulting in the settlement of your claim. You would be closely involved in this process and given expert advice throughout – no compensation would be agreed upon without your authority.

In very large claims, you will likely have to see several medical experts over a longer period. When the injuries suffered are significant, it can take a long time until the final prognosis is known.

Your solicitor will advise you on the likely timescales and when, tactically, will be the best time to enter settlement discussions with the defendant.

Often, claims for life-changing injury will be negotiated at a “settlement meeting” with the defendants. The two sides may meet, and during the meeting, your case will be outlined, and negotiations will take place.

You would be at this meeting and be closely involved in this process, and no settlement would be agreed upon without your authority.

At this stage, your solicitor, and sometimes a barrister, will handle the meeting and advise you on what is on offer and what level of compensation to accept.

Going to court is the final step in a retail workplace injury case if the negligent party does not accept responsibility for the negligence or if the negligent party admits liability but refuses to pay you a fair amount in compensation.

Issuing court proceedings is handled by your solicitor.

Although court proceedings are started in some cases, very few workplace injury cases make it to a court case before a judge. The vast majority will settle before having to issue court proceedings, and even where proceedings are issued, few cases end up at a trial.

Your Personal Injury Team solicitor will advise you through the entire process from start to finish.

steps in making a personal injury claim

Evidence to support a retail worker injury claim

Evidence to support your retail worker injury claim should help show that the accident was not wholly your fault and someone else was at least partially responsible. 

A retail worker injury can develop over several months or years after the assault or years in the tills or stocking shelves, but you will still need evidence to make a claim.

You will need to gather as much evidence as possible to prove your workplace injury claim, and the more evidence you have to support the retail accident claim, the better it will be. 

When gathering evidence to support your retail worker injury claim, you should:

  • Take note of where, when and who is involved
  • Use your phone to take photographs of the accident scene
  • Get the details of everyone involved in your workplace injury
  • Get a copy of the accident report from your employer
  • Get details of training courses and guides to safety in the workplace
  • Keep your work schedule and details of breaks throughout the day
  • Get the details of any witnesses
  • Find CCTV evidence if possible
  • Call for medical help to assess your injuries
  • Take photos of your injuries at the scene

Every piece of evidence may be crucial in your retail worker injury claim. You do not know what the negligent party will dispute or claim when the case begins. 

Your No Win No Fee personal injury solicitor may use the evidence against the negligent party in any possible workplace injury claim.

Find out how much you can claim today for a retail worker injury

Use our online assessment tool today to determine how much you can claim for your retail worker injury. The RSI, broken leg, cracked skull, knee ligament damage and bruised ribs you suffer in the retail workplace injury may be with you for life, and you may be able to claim compensation for the damages involved. 

The Personal Injury Team FREE online assessment tool will put you in direct touch with one of our team, who will give you a full rundown of what can happen with your retail worker injury claim. 

Compensation amounts for a retail worker injury claim vary, and expert advice from one of our team members can help you with an idea of compensation for this common workplace injury.  

Only by contacting one of our team will you get a retail worker injury claim up and running today. 

Contact your Personal Injury Team today for immediate and expert retail worker injury advice tailored to you.

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