A public liability claim seeks compensation for a personal injury on property open to the public. The property owner has a duty of care to anyone accessing the area and must keep the property safe for all users.

You will have a public liability claim if you have suffered a personal injury and it is not your fault. You make a public liability claim for the costs and damages arising from your avoidable injury.

A No Win No Fee solicitor will take your public liability compensation claim against the owners of the property and their insurance company.

public liability claim

What is a public liability claim?

A public liability claim is for a personal injury from an accident on property used by the public. The personal injury claim can be against the owner of a place such as a bar, shop, restaurant, hotel or nightclub and can be for an injury like a bad cut, breaking a limb or damage to your eyesight.

The owner must have public liability insurance coverage if the property is open to the public. You make a public liability claim against the property owner and their insurance company.

Your personal injury solicitor seeks to recover damages through a claims process. If you have been injured, and your life impacted by an accident that was someone else’s fault, a claim for compensation seeks financial redress for your injuries and financial losses.

If you have been involved in a personal injury accident and it was not your fault, The Personal Injury Team No Win No Fee solicitors will file your compensation claim and get you the money you deserve.

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Common types of public liability claims

Common types of public liability claims are for injuries seen every day on public property. A personal injury that is not your fault will impact your life, and you can make a public liability claim for compensation.

Injuries may be slips, trips and falls in shopping centres or cuts from sharp objects in bars or cafes, but if they happen in public places, then public liability claims will follow.

Common types of public liability claims are for:

You make a public liability claim when injured in an accident on public property.

Slipping on a wet floor

Slipping on a wet floor can easily happen if the property owner does not keep the public areas safe for visitors.

It could be a spillage in the supermarket that is not cleaned up or marked as being unsafe. You can slip on a floor wet from the rain, and that the owner has not dried it in time.

Corridors, entrances, and floors open to the public must be kept dry and safe for users. You can make a public liability claim if you injure yourself by slipping on a wet floor.

Accidents in public playgrounds

Accidents in public playgrounds, like tripping on an uneven surface or falling off a faulty swing, form many personal injury claims.

Children need to be protected when playing in public. A broken bone or deep cut can leave a mark on your child. Scarring, pain, and long-term injury result when accidents happen in public playgrounds

A personal injury claim will get you compensation for the costs involved.

Tripping over tree roots

Tripping over tree roots is another common public liability claim. If the roots of a tree stick out on public property and form trip hazards, it is the responsibility of the landowner to take action.

It is easy for a child or elderly person to trip over an exposed tree root and injury themselves. It could be a tree root in a public park, on a footpath or in hotel gardens, but if you trip over them, you will have a personal injury claim.

A No Win No Fee solicitor will make your public liability claim for compensation.

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It’s free and easy to speak with one of our team of no win no fee claim experts.

Falling objects causing injury

Falling objects causing injury, such as a shelf coming off the wall or builders’ rubble from scaffolding, cause damage and harm. Any unsecured object that falls on you in a public place can injure you or a loved one.

It could be your car is damaged by the rubble, or you get hit in the head by the shelf. If an object is at a height, like a picture on the wall, but not secured, it may fall, causing an injury.

An injury from any falling object is not your fault, and you can make a public liability claim for compensation.

Tripping over rubbish

Tripping over rubbish happens every day and causes many different types of injuries. A broken arm from falling over a rubbish bag or a deep cut from tripping on loose bins is not unusual.

The property owner is responsible for ensuring all rubbish is stored properly and is not a hazard in a public place.

You can make a public liability compensation claim when you trip over rubbish, and it is not your fault.

Cuts from sharp objects

Cuts from sharp objects include broken glass on a tabletop, nails sticking out from a seat, or unattended tools and knives.

Glass in public areas must be reinforced to withstand reasonable pressure, including tabletops, windows and doors. Deep cuts requiring stitches will cause scarring and may even put your life in danger.

You can claim compensation in a public liability injury claim for damages.

Are you eligible for compensation?

If you want to pursue damages for the accident you have suffered, we have a simple 3 step process to make sure you get the compensation you deserve.

  • Take our online assessment & speak with our team
  • Our team of claim specialists will undertake a full case review
  • We will send a legal letter and our solicitors will pursue your compensation on your behalf

All case reviews are 100% cost and commitment free.

Uneven footpath falls

Uneven footpath falls are when you trip on a broken paving stone or poorly laid path. It could be the public path outside your home or the one in the outdoor dining area of a restaurant.

People fall on uneven footpaths in the park or around the school playground. The property owner must keep the footpath safe and do regular maintenance to keep it level.

Wherever the personal injury happens in public, you can bring a compensation claim against the property owner.

Falling down stairs

Falling down stairs can only result in serious injury and, in some cases, death. Stairs not kept safe are a significant hazard and a danger to the public.

Uneven and broken stairs must be repaired. The property owner must keep them clear of rubbish and other tripping hazards. Wet stairs are slippery and a danger to the public.

Personal injury claims for falling down stairs are seen every day, and you can claim compensation if one happens to you.

Trips on school property

Trips on school property put your child in danger or can injure you when at a parent-teacher meeting or seeing a Christmas play.

School property must be kept safe and secure for all visitors. There is no excuse for a poorly maintained school path or internal corridor.

You can make a public liability compensation claim when a trip on school property injures you or your child.

If an accident happens on public property and it is not your fault, you can make a public liability claim against those responsible.

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Who is responsible for a public liability claim?

The owner of a public place where you had the injury is responsible for a public liability claim. If you are injured in a public place, and it was not your fault, you can make a public liability against the owner.

The person responsible for a public liability claim could be the pub landlord, the hotel owner or the individual who runs the cafe where the accident happened.

Public liability is also the responsibility of the local authority that owns the town park, the footpaths and the roads in your area.

Personal injury can happen anywhere, and public liability claims are for compensation for the damages caused.

Slips, trips and falls in public liability claims

Slips, trips and falls in public liability claims are for injuries caused by wet surfaces, potholes, and uneven paths. They can happen in the local pub, the town park, or walking down the street.

Many slips, trips and falls in public liability claims see broken bones, cuts needing stitches, wrenched backs and twisted ankles. You may need time in hospital, days off work and even long-term care after a slip, trip and fall accident.

If the property owner fails to keep the floors dry and you slip, you have a personal injury claim. When the local authority does not repair the roads or footpaths, your injury is their responsibility.

In every public liability case, you can claim damages for your personal injury against the public liability insurance of the guilty party.

What happens if the guilty party does not have public liability insurance?

If the guilty party does not have public liability insurance, they must pay your compensation damages and costs in full, out of their own pocket.

If they own a business, the business may pay the damages awarded. When it is a private individual, then they are responsible for paying the award.

If you make a public liability claim against, say, a hotel without public liability insurance, the owners must pay your compensation claim. If they do not, the business may need to close and assets sold to find the money.

Public liability insurance is not mandatory in the UK, but when the business or public authority is insured, it makes a public liability claim easier to prosecute.

Regardless, of whether they do or do not have public liability insurance, you should always use a No Win No Fee solicitor for your personal injury claim for damages.

How much in damages can I claim in a personal injury claim?

In a personal injury claim, you can claim damages ranging from a few thousand pounds to more than £10 million. How much compensation you can claim depends on the injuries suffered and financial effect of those injuries on your life. 

If someone else is responsible for your personal injury, you can claim compensation from their insurance company.

Sample compensation amounts in a personal injury claim are as follows. Please note these are figures for the injuries only. Financial losses would apply in addition:

  • Facial scarring from £9,110 to £30,090
  • Moderate hip and pelvis injury from £12,590 to £39,170
  • Severe shoulder injury from £19,200 to £48,030
  • Moderate neck injury from £7,890 to £38,490
  • Severe back injury from £38,780 to £160,980
  • Traumatic chest injury from £65,740 to £100,670
  • Moderate brain injury from £43,060 to £219,070
  • Paraplegia from £219,070 to £284,260

(The figures given here are for General Damages amounts only. You will also receive compensation for any financial losses you suffer due to the personal injury. Figures taken from Judicial College Guidelines 16th Edition and are accurate as of April 2023.)

Compensation calculator

There is not one fixed amount in personal injury claims. The circumstances differ from person to person and claim to claim, and the amount of compensation awarded will be tailored to the circumstances of your claim.  

A No Win No Fee personal injury solicitor can give you an idea of what to expect from their experience in compensation claims.

What can you claim for compensation in a personal injury claim?

In a personal injury claim, you claim compensation for two types of damages: General Damages and Special Damages.

The amount of compensation awarded is the total of these two types of damages.

General Damages

General damages is the claim you make for what is known as PSLA, or the Pain, Suffering and Loss of Amenity you experience directly from the personal injury. 

Pain is that suffered as a direct result of the injury or any treatment for it. 

Suffering is the discomfort in your life as a result of the injury

Loss of Amenity is the disruption to your daily life, such as difficulty or restriction in walking, sitting, playing sports, and sleeping.

Special Damages

Special damages cover your past and future financial losses. These could include loss of earnings, care costs, medical treatment or specialist rehabilitation, aids, adaptations and any other out-of-pocket expenses you have or will suffer due to the personal injury.

Loss of earnings is for income lost directly from being off work and any reduction in income expected from not being able to return to your current type of employment.

Care costs include the care needed to recover from the personal injury and any long-term care and treatment costs, whether provided by friends and family or professionally.

Out-of-pocket expenses are for your medical appointments, travel and accommodation and any other costs incurred after the injury.

Compensation is awarded to cover all losses, including loss of life, medical expenses and long-term care needs arising from the injury in a personal injury accident.

You will need records such as payslips, all day-to-day receipts, and any other paperwork showing your losses from the personal injury.

A No Win No Fee solicitor handles your personal injury claim and gets you the compensation you deserve. 

How to make a claim for personal injury compensation

To make a claim for personal injury compensation, there are usually a few standard steps to follow. We will guide you through the entire process from first contact through to the conclusion of your claim.

Instruct a No Win No Fee personal injury solicitor as soon as possible. A personal injury solicitor can look at your case, see the extent of your injuries and how it will form a personal injury compensation claim.

Only a No Win No Fee personal injury solicitor will have the experience and the team to handle your claim. They will know what your claim may be worth and how to get the best results for you.

You may require medical treatment or investigation if you have suffered an injury due to an accident. It is important that the nature and extent of your injuries are contemporaneously recorded in your medical records. 

This may be in a consultation with your GP if you have less severe injuries which do not require immediate treatment but do not clear up in a reasonable timeframe. You may need investigations, referral to a specialist, or maybe physiotherapy.

Of course, in a serious or life-threatening personal injury claim, you will attend A&E, and the hospital medical records will detail your injuries and treatment.

The solicitor gets all details and evidence to support your case in the next step of the claims process. 

Your Personal Injury Team solicitor will speak to you and obtain a detailed description from you of how the accident happened, all injuries suffered, and the financial losses you sustained.

An experienced personal injury expert will assess the case. If they confirm you have a valid personal injury compensation claim, they will discuss the next steps in the process with you and answer any of your questions.

The personal injury solicitor submits the claim through a “Claim Notification Form” to begin the formal process for most claims which are likely to be worth less than £25,000. Your solicitor sends the Claim Notification Form to the negligent party or their insurance company.

Most personal injury claims go through an online Claims Portal. Your personal injury lawyer will send the form through the portal directly to the insurance company on your behalf.

The insurance company has to respond within a set time. The deadline varies depending on the type of claim, and it is three weeks for a road traffic accident and up to eight weeks for a public liability claim.

In claims likely to be worth more than £25,000, the claim is started by your solicitor sending a “Letter of Claim” to the defendant or their insurance company. The law allows them three months to respond to the claim formally and either admit or deny liability.

Your Personal Injury Team lawyer will advise you of the time limit applying to your case.

Getting the response from the negligent party informs your personal injury solicitor how the case is likely to proceed.

The negligent party can either admit liability in the case or state that they intend to defend it.

When the negligent party decides to defend the case, it is known as ‘denying liability’ in legal terms.

If the negligent party admits liability, which often happens, your personal injury solicitor will obtain medical evidence. You may need to have a consultation with a medical expert that your solicitor will arrange. Once completed, medical evidence and details of your financial losses will be sent to the insurer. 

The negotiation period then starts, often resulting in the settlement of your claim. You would be closely involved in this process and given expert advice throughout – no compensation would be agreed upon without your authority.

In very large claims, you are likely to have to see a number of medical experts over a longer period. When the injuries suffered are significant, it can take a long time until the final prognosis is known. Your solicitor will advise you on the likely timescales and when, tactically, will be the best time to enter settlement discussions with the defendant.

Often, claims for life-changing injury will be negotiated at a “settlement meeting” with the defendants. The two sides may meet. During the meeting, your case will be outlined, and negotiations will take place.

You would be at this meeting and be closely involved in this process, and no settlement would be agreed upon without your authority. 

At this stage, your solicitor, and sometimes a barrister, will handle the meeting and advise you on what is on offer and what level of compensation to accept. 

Going to court is the final step if the negligent party does not accept responsibility for your personal injury or if the negligent party admits liability but refuses to pay a fair amount to you in compensation. 

Issuing court proceedings is handled by your solicitor.

Although court proceedings are started in some cases, very few personal injury cases make it to a court case before a judge. The vast majority will settle before having to issue court proceedings, and even where proceedings are issued, few cases end up at a trial.

Your Personal Injury Team solicitor will advise you through the entire process from start to finish.

steps in making a personal injury claim

How long do I have to make a personal injury claim?

You have three years to make a personal injury claim for compensation. The three years usually begin from when you suffered the personal injury.

Personal injury compensation claims must generally be brought and court proceedings issued within three years of the injury.

For children, the time limit only begins when they turn 18. Parents or guardians can start a personal injury claim for children under the age of 18.

If a loved one has passed away, the family can start a personal injury compensation claim within three years of the date of death. 

There is no time limit for personal injury claims for those who lack mental capacity.

Schedule A Call

Have you been involved in a personal injury? We specialise in pursuing damages to make sure you get the maximum compensation possible.

It’s free and easy to speak with one of our team of no win no fee claim experts.

A No Win No Fee personal injury solicitor

A No Win No Fee personal injury solicitor should be your only choice when making a personal injury claim. A No Win No Fee personal injury solicitor fights your case and does not take a fee if you do not win.

A No Win No Fee solicitor only charges you for winning the case, and you can agree to all the terms before the claim begins. The insurance company will pay some of the legal fees, and a No Win No Fee personal injury solicitor will agree with you on how much of the shortfall will come from your compensation.

It is usually a percentage of up to a maximum of 25%, although the deduction may be nothing in larger cases.

You should be cautious about instructing a solicitor who does not have experience with personal injury cases and who will not agree to take your case on a No Win No Fee basis, as you could end up with a large bill if your claim fails.

An experienced No Win No Fee solicitor handles your personal injury claim and secures you the compensation you deserve.

No Win No Fee personal injury solicitor

Find out how much you can claim for today

Find out how much you can claim for today by using our online assessment tool. It will give you a good idea of what you can claim for and what compensation to expect in a personal injury claim.

Compensation amounts are guidelines on what to expect from your personal injury claim. Our personal injury solicitors can advise you using their expertise and experience and can quickly tell you if you have a valid claim and what to do next.

Our team of No Win No Fee personal injury solicitors can take your case and ensure you are awarded the compensation you deserve. We have the experience to handle your claim for personal injury compensation and see it through to a successful conclusion, whether the claim is worth £1,500 or more than £10,000,000.

When you suffer a personal injury, the effects on your life can be devastating. If the personal injury is not your fault, it can make the situation feel even worse.

Take our online assessment today to get an idea of claim amounts and what you could be due for the pain, suffering and impact on your life.

Contact your Personal Injury Team today for immediate expert advice tailored to you.

how much can you claim for personal injury