A hospitality worker injury claim seeks compensation for the injury an employee in the hospitality industry suffers while at work. If you suffer a personal injury that was not your fault and not wholly your fault, you could have a personal injury compensation claim. 

A hospitality worker may break a bone in a slip, trip or fall at work in the hotel, café or bar. The injury could be a burn from a hot plate, a cut from a sharp knife or a scald from boiling water, but if you suffer a workplace injury, you may have a hospitality injury claim. 

The employer owes employees a duty of care when they are at work. If the owner of a café, hotel, bar, or restaurant breaches that duty of care and a hospitality worker suffers a workplace injury, an employee may have a personal injury compensation claim. 

A Personal Injury Team No Win No Fee solicitor can look at your case and see if you have a valid hospitality injury claim.

Hospitality worker injury claim

What is a hospitality injury claim?

A hospitality injury claim is a compensation claim if you are injured while working in a hotel, bar, restaurant, leisure centre, or nightclub. You claim for the effects of the injury on your life today, such as loss of income and the effects on your life in the future, such as when you cannot find suitable employment. 

The UK hospitality industry is worth more than £90 billion to the economy annually. The industry employs more than 300,000 people and is an essential part of the UK economy. There is pressure on the hospitality industry with increased costs, and many employers expect employees to work longer hours with fewer staff on duty.

There are more than 400,000 injuries annually in the hospitality sector, which have employees off work for up to seven days.

Hospitality staff who suffer injury in the UK:

  • Bar staff
  • Waiting staff
  • Hotel employees
  • Nightclub and bar security staff
  • Entertainment staff
  • Sport and recreation staff

A hospitality injury can happen anywhere from the hotel leisure centre to the busy café and in the bustling nightclub and bar scene. If you suffered a hospitality injury, you could have a hospitality injury claim for compensation.

The Personal Injury Team No Win No Fee solicitors can file your hospitality worker injury claim for the money you deserve.

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Common hospitality injury claims

Common hospitality injury claims range from the slip, trip and fall while working in a busy bar to the lifting injury when working in the hotel to the violent assault suffered by security staff at night. 

If you suffer a broken bone, soft tissue injury or back injury while working in the hospitality industry, you could have one of the common hospitality injury claims. 

Common hospitality injury claims:

  • Hotel industry employee injury claims
  • Restaurant industry employee injury claims
  • Hospitality security staff injury claims
  • Leisure industry staff injury claims
  • Bar industry staff injury claims

Hotel industry employee injury claims

Hotel industry employee injury claims are when a hospitality worker in a hotel or guest house suffers an injury while at work. Working in a hotel can be tough on employees, and hotel owners must take steps to protect staff from injury. 

Claims for hotel industry employee injury are:

  • Back injury claims by housecleaning staff
  • RSI claims by staff on reception
  • Violent assault injury claims
  • Cuts and soft tissue injury claims by kitchen staff
  • Slips, trips and falls by hotel staff

If you suffer an injury while working in a hotel that was not your fault, you could have a hospitality worker injury claim for compensation.

Restaurant industry employee injury claims

Restaurant industry employee injury claims are for those workers who suffer one of the many injuries seen in the restaurant and café workplace every year. Employees can suffer burns, scalds, broken bones and cuts and may have a compensation claim. 

Claims for restaurant industry employee injury are:

  • Slips on a wet restaurant kitchen floor
  • Cuts and bruises when using faulty catering equipment
  • Assault by a member of the public or a colleague
  • Scalds from hot liquid spills
  • Broken bones from a fall in a poorly maintained premises

A No Win No Fee personal injury solicitor can make your compensation claim when you are injured working in the restaurant industry.

Hospitality security staff injury claims

Hospitality security staff injury claims are for when the door and general security staff at a bar, nightclub and hotel employees are injured while at work, and it is not wholly their fault. Employees can suffer facial injuries, hand injuries and deep cuts while working as security staff. 

Claims for hospitality security staff injury:

  • Cuts and scarring from broken glass in an assault
  • Bruising and soft tissue injury during an assault
  • Eye and nose injury from an assault when working in a bar
  • Broken bones in an assault injury
  • Head injury from an assault with a blunt weapon in a nightclub

Security staff can suffer many severe injuries in an assault and could have a workplace injury claim. 

Leisure industry staff injury claims

Leisure industry staff injury claims are when employees at the hotel gym, swimming pool and other leisure activities suffer an injury while at work. The staff could suffer slip, trip and fall injuries or cuts, bruising and RSI-type injuries. 

Personal injury claims by leisure industry staff:

  • Broken wrist in slip in wet changing room floor
  • RSI wrist injury from working in hotel health centre
  • Shoulder injury from heavy lifting injury
  • Leg injury from faulty gym equipment
  • Broken ribs in a trip in the hotel leisure centre

The No Win No Fee personal injury solicitor can look at your case and see if you have a valid hospitality worker injury claim.

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Bar industry staff injury claims

Bar industry staff injury claims are for when the employee behind the bar, clearing tables and serving guests suffers an injury that was not their fault. The employee in the bar can suffer cuts, slips, trips and falls and assault injuries. 

Claims for bar industry staff injuries can be:

  • Cuts and scarring from broken glass on the bar counter
  • Wrist injury from a slip on a wet bar or café floor
  • Eye injury from shattered glass in the bar
  • Injury in an assault by a guest in the bar
  • Torn leg muscles in a trip over broken bar furniture

A compensation claim for bar staff injuries can seek damages in an accident that was not wholly their fault while at work in a bar or café. 

Hospitality worker injury claims can happen to staff in any section of the industry, from catering to entertainment to the accommodation sector. 

If you suffer a workplace injury as an employee in any section of the hospitality industry you may have a compensation claim for a hospitality worker injury. 

A No Win No Fee personal injury solicitor can make your compensation for a hospital worker injury claim.

Compensation for a Hospitality Worker Injury Claim

You can seek more than £10,000 in compensation for the RSI injury you suffered when working as a hotel housekeeper or the broken cheekbone in an assault when working the door in a bar. Some hospitality worker compensation claims can see awards in the £100,000s with amounts in excess of £10 million in some cases. 

The broken bones, back injuries, and PTSD after an assault could affect your ability to work or find similar work in the future, and you may need time off work to recover fully from your hospitality worker injury. 

You can claim compensation for the effects of the hospitality injury today and in the future. The amount awarded depends on the severity of your workplace injury and the impact on your life.

Amounts of compensation in a hospitality worker injury claim are:

  • Cuts and bruises from a slip on the wet hotel bar floor from £4,350 to £7,890
  • Broken bones in the hands in a hotel kitchen fall from £12,590 to £19,200
  • Significant wrist injury in burn accident for café staff from £12,590 to £26,590
  • Knee injury from faulty hotel gym equipment from £26,190 to £43,460
  • Disc damage and vertebrae injury in nightclub assault £38,780 to £69,730
  • Back injury with nerve root damage due to heavy lifting £74,160 to £88,430
  • Severe spinal cord and root nerve damage from £91,090 to £160,980
Compensation calculator

(The figures given here are for General Damages amounts only. You will also receive compensation for any financial losses you suffer due to the personal injury. Figures are taken from Judicial College Guidelines 16th Edition and are accurate as of April 2023.) 

There is not one fixed amount for a workplace injury claim, and the compensation awarded for your injury will be tailored to the circumstances of your claim.   

A No Win No Fee personal injury solicitor can tell you what to expect from their experience in hospitality worker injury compensation claims.

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What are you being compensated for in a hospitality injury claim?

In a hospitality worker injury claim, just like any personal injury claim, you are being compensated for two types of damages:

In a hospitality worker injury claim, you claim General Damages for PSLA, the Pain, Suffering and Loss of Amenity you experience directly from the personal injury suffered in the workplace.

You may suffer Pain as a direct result of a back injury when you are lifting heavy objects in the hotel store room or from an RSI when working behind the bar without a break. The injury to your back, shoulder or knee can be painful, and you can claim for any medical treatment needed.

You will experience Suffering while you recover from the broken leg, lacerations, RSI, bulging disc or torn ligaments today and in the years to come after an injury while working in the hospitality industry.

You can also claim for the Loss of Amenity in your daily life, such as difficulty or restriction in walking, sitting, playing sports, and sleeping from the injury suffered in an accident that was not wholly your fault in the workplace.

You seek compensation for Special Damages in a hospitality worker injury claim to cover your costs today and future financial losses after injury in the hotel, café, bar, or leisure centre.

These could include loss of earnings while recovering, as well as care costs and medical treatment after an accident in the workplace and long-term treatment expenses. You can also claim for specialist rehabilitation, aids, adaptations, and any other out-of-pocket expenses you have or will suffer due to the hospitality industry injury.

Compensation is awarded to cover all losses, including income, medical expenses, and long-term care needs arising from the accident while working in the hotel spa, on the door of the nightclub or behind the bar serving drinks.

You will need payslips and all day-to-day receipts, such as accommodation costs, the costs of travel to medical appointments, physical therapy, and all other out-of-pocket expenses incurred after the workplace injury.

A No Win No Fee solicitor handles your hospitality worker injury claim to get you the compensation you deserve for all the costs and expenses of the injury suffered due to negligence by the employer in the workplace.

The amount of compensation awarded for your workplace accident claim is the total of these two types of damages.

Who is eligible to claim for a hospitality worker injury?

You may be eligible to claim for a hospitality worker injury if you are injured in an accident that was not your fault or wholly your fault while at work in a hotel, bar, leisure centre, café, nightclub and anywhere when working serving guests. 

An employee may be able to claim for a workplace accident, such as when working in a hotel, serving customers in the busy restaurant or driving guests to and from the golf course. 

Anyone who suffers a hospitality worker injury, such as in an assault from a member of the public or cuts and bruises when slipping on the wet floor behind the bar, may be able to claim compensation. 

Dependents may be able to claim compensation if a loved one cannot represent themselves after a workplace accident that was not their fault or only partially their fault.

 A dependent is defined as:

  • A spouse or former spouse
  • Someone who lived with the injured party for two years before the accident as a husband, wife, or civil partner.
  • Blood children adopted children or those who became children through marriage or civil partnership
  • Parents and those acting as parents, such as a guardian or step-parents
  • Grandparents or great-grandparents
  • Brothers, sisters, cousins, and other direct relatives

You may be able to claim compensation if you depend on someone who cannot represent themselves after a workplace accident or who may have passed away due to a workplace injury, and your No Win No Fee personal injury solicitor can help with the case.

Assault in the hospitality industry workplace claim

An assault in the hospitality industry workplace claim is when a hotel employee, bar worker, leisure staff or security staff is assaulted during the course of their employment. The hospitality worker may be assaulted by another member of staff, a guest in the hotel by a member of the public in the bar or at the nightclub door. 

If you work in the hospitality industry and suffer an assault in the workplace, such as when hit by a bottle in the busy bar or punched while doing crowd control, you could have an assault in the workplace compensation claim.

An assault in the workplace claim can be:

  • A physical assault such as a punch, kick, or slap
  • When verbally threatened
  • When verbally abused
  • Hit by a weapon or item used as a weapon
  • Any form of sexual abuse
Assault in the workplace claim

The assault in the workplace claims by hospitality workers are made by employees of all ages, and sexes and, from those in senior management to those clearing tables in the bar. 

Employers have a duty of care to employees and must provide a safe and secure workplace for everyone, especially those dealing with the public. If they breach that duty of care by not providing adequate staffing and security levels, an employee may have a hospitality worker assault claim. 

A No Win No Fee personal injury solicitor can advise on your assault case and see if you have a valid assault in the workplace compensation claim.

Our Process

We make the claim process as simple and streamlined as possible, and that’s one of the reasons we’re maintain a 4.9 / 5 ★ rating from our customers!

Enquiry

The first step is to get in touch and tell us what went wrong. It’s free and easy. Call our 24-hour helpline: 0800 027 0370 or request a callback here.

Claim Evaluation

Once you have spoken with our team we’ll let you know how we can help. This will involve a thorough case review and understanding of the incident, financial damages and physical injuries.

Legal Letter

Once we are satisfied we have all the information we require and have a full understanding of your circumstances. We send a letter of claim to the negligent party outlining your claim and compensation requirements.

How to make a claim for a workplace injury

To make a claim for workplace injury compensation, there are usually a few standard steps to follow. We will guide you through the entire process from first contact through to the conclusion of your claim.

Instruct a No Win No Fee personal injury solicitor as soon as possible. A solicitor can look at your case and see the extent of your injuries from the accident in the hotel, bar, restaurant, and leisure centre and how they might form a workplace injury compensation claim.

Only a No Win No Fee personal injury solicitor will have the experience and the team to handle your claim – they will know what your claim may be worth and how to get the best results for you.

You may require medical treatment or investigation if you have suffered a hospitality workplace injury. It is vital that the nature and extent of your injuries are contemporaneously recorded in your medical records.

This may be in a consultation with your GP if you have less severe injuries which do not require immediate treatment but do not clear up in a reasonable timeframe. You may need investigations, referral to a specialist, or maybe physiotherapy.

Of course, in a severe or life-threatening workplace injury, you will attend A&E, and the hospital medical records will detail your injuries and treatment.

The solicitor gets all the details and evidence to support your case in the next step of the workplace injury claims process.

Your Personal Injury Team solicitor will speak to you and obtain a detailed description of what happened to cause the injury in the bar, café or hotel bedroom, all injuries suffered, and the financial losses you sustained.

An experienced personal injury expert will assess the case.

If they confirm you have a valid workplace accident compensation claim, they can discuss the next steps in the process with you and answer any of your questions.

The solicitor submits the claim for workplace injury compensation to the employer who may be responsible for your injury in the hotel, nightclub, bar, or restaurant. Your solicitor submits the claim by writing to the negligent party to outline your possible claim.

The negligent party has to give a written response to your solicitor’s letter within twelve weeks of receiving it.

Your Personal Injury Team lawyer will advise you of the time limit applying to your case and what to expect during the process.

Getting the response from the negligent party informs your personal injury solicitor how the case for workplace injury compensation is likely to proceed.

The negligent party can either admit liability in the case or state that they intend to defend it.

When the negligent party decides to defend the case, it is known as ‘denying liability’ in legal terms.

If the negligent party admits liability, which often happens, your personal injury solicitor will obtain medical evidence. You may need to have a consultation with a medical expert, which your solicitor will arrange.

Once completed, medical evidence and details of your financial losses will be sent to the negligent party’s insurer.

The negotiation period then starts, often resulting in the settlement of your claim. You would be closely involved in this process and given expert advice throughout – no compensation would be agreed upon without your authority.

In very large claims, you will likely have to see several medical experts over a longer period. When the injuries suffered are significant, it can take a long time until the final prognosis is known.

Your solicitor will advise you on the likely timescales and when, tactically, will be the best time to enter settlement discussions with the defendant.

Often, claims for life-changing injury will be negotiated at a “settlement meeting” with the defendants. The two sides may meet, and during the meeting, your case will be outlined, and negotiations will take place.

You would be at this meeting and be closely involved in this process, and no settlement would be agreed upon without your authority.

At this stage, your solicitor, and sometimes a barrister, will handle the meeting and advise you on what is on offer and what level of compensation to accept.

Going to court is the final step in a hospitality workplace injury case if the negligent party does not accept responsibility for the negligence or if the negligent party admits liability but refuses to pay you a fair amount in compensation.

Issuing court proceedings is handled by your solicitor.

Although court proceedings are started in some cases, very few workplace injury cases make it to a court case before a judge. The vast majority will settle before having to issue court proceedings, and even where proceedings are issued, few cases end up at a trial.

Your Personal Injury Team solicitor will advise you through the entire process from start to finish.

steps in making a personal injury claim

Workplace injury claims

Workplace injury claims in the hospitality industry are for compensation for an injury caused at work, such as when you tear muscles slipping on the wet floor when serving customers in the café or suffer lacerations from broken glass when clearing rubbish in the hotel storerooms. 

Your employer owes you a duty of care, and when they breach that duty of care, causing your hospitality worker injury, you may have a workplace injury claim. 

Employers have a legal duty to provide a safe place to work. A workplace in the hospitality industry may be the bar, hotel kitchen, the leisure centre, on the door of the nightclub and the bedroom for housekeeping staff. Wherever you suffer an injury, your employer has a duty of care to you once you are ‘on the clock.’  

The hospitality industry is a busy workplace. Staff may be under pressure in thriving hotels or restaurants with high turnovers of guests, but there is no excuse for employers to put the staff at risk.

Workplace injury compensation

Every employer owes a duty of care to employees and avoid hospitality workplace accidents by:

  • Providing health and safety training to all workers
  • Keeping the shop or store a safe place for employees
  • Carrying out business activity according to safe procedures
  • Carrying out risk assessments of all tasks
  • Ensuring the correct number of staff are on duty
  • Ensuring employees have access to safety information for their work
  • Having employees properly supervised by trained staff

You could suffer a hospitality workplace injury when serving drinks, cleaning the rooms, or being on security at the nightclub doors. 

You may have a workplace injury claim if you suffer a hospitality injury that was not your fault or only partially your fault.

Health and Safety at Work Act 1974

The Health and Safety at Work Act of 1974 lays out the responsibilities of employers and employees when creating a safe workplace for all. A hospitality worker injury may be avoidable if the employer follows the Health and Safety Act. 

The Act covers every aspect of health and safety in the workplace for the UK and has proved invaluable in the 50 years since its inception. 

Standardisation of health and safety guidance makes it clear what is expected in the workplace from employers and employees. Under the 1974 Act, employers know where their duty of care to employees and members of the public lies. 

In the same vein, employees are made aware of their duty of care to their fellow employees when at work. The Act also covers the self-employed and the expectations around them as employers and when in the workplace. 

The Health and Safety at Work Act 1974 is also known as the HSWA, the HASAWA, the HSW Act and sometimes simply the 1974 Act. 

The Act is clear in what the expectations are for everyone in the workplace and how breaches of it may be prosecuted in the courts and be subject to fines or compensation claims when injury results. 

You may be able to make a claim for a workplace injury, such as a hospitality injury, if your employer breaches the HSW Act, leading to your accident.

Find out how much you can claim today for a hospitality worker injury

Use our online assessment tool today to determine how much you can claim for your hospitality worker injury. The damaged back, the facial scarring, eye injuries and the PTSD from a hospitality workplace injury may be with you for life, and you may be able to claim compensation for the damages involved. 

The Personal Injury Team FREE online assessment tool will put you in direct touch with one of our team, who will give you a full rundown of what can happen with your hospitality worker injury claim. 

Compensation amounts for a hospitality worker injury claim vary, and expert advice from one of our team members can help you with an idea of compensation for this common workplace injury.  

Only by contacting one of our team will you get a hospitality worker injury claim up and running today. 

Contact your Personal Injury Team today for immediate and expert hospitality worker injury advice tailored to you.

how much can you claim for personal injury